Globally we throw away about 1.6 billion tons or 1/3 of all the food we produce. At Lumitics, we believe that we’re called to be guardians and good stewards of what has been given to us – Mother Earth. That is why we are passionate about helping kitchens leverage on technology to reduce their food waste, cost and environmental footprint. We need to save today to save tomorrow.

We’re looking for a high energy customer success manager that will take up a key role in managing our customers and ensuring their success – from the onboarding process throughout implementation and providing strategic consultation to help them achieve their food waste reduction goals.

Responsibilities

  • Onboard and conduct training for new customers, and maintain ongoing engagement with existing customers
  • Ensure successful adoption of our solution by key stakeholders through active partnership and constant feedback
  • Actively engage with key stakeholders to analyse data collected and craft steps to help them achieve food waste reduction and savings through weekly check-ins, monthly and quarterly review sessions
  • Be the first line of contact for all potential issues that customers may face with our hardware devices and work together with the hardware team to seek resolution
  • Keep a strong line of communication with key stakeholders to collect their feedback and suggestions for enhancing our solution
  • Maintain a pipeline of customers due for renewal and conduct annual reviews to pinpoint any potential risks to renewal, ensuring active engagement

Criteria

  • Minimum of 2 years of experience in customer-facing roles
  • Exceptional communication and problem-solving skills, capable of performing under pressure, meeting deadlines, and delivering precise outcomes
  • Self-motivated individual with the capacity to collaborate effectively within a team setting, exhibiting outstanding interpersonal abilities
  • Proficient in managing multiple tasks and demonstrating sound judgment in resolving complex issues
  • Flexible and adaptable to changes
  • Proficient in Microsoft Office Suite such as Word, PowerPoint, Excel, or equivalent platforms like Google Suite, Pages, Keynote, Numbers
  • Proficient in English and or Chinese in order to present and conduct trainings and meetings with customers
  • Detail-oriented with a strong sense of ownership
  • High level of responsibility with a strong focus on customer satisfaction
  • Organized, proactive, and capable of generating innovative ideas to achieve desired objectives

Please apply for this role via this link.